Company Policy
LATENESS & CANCELLATION POLICIES
Our lateness, cancellation, and rescheduling policy are as follows:
Please arrive ON TIME for your appointment. Delayed arrival will limit the time of your experience, reducing the effectiveness of your treatment and the expectations of your visit. In consideration of other guests, service time will not be extended for late arrivals, and in MOST cases you will not be treated due to our limited schedule capacity and time slots thereafter being filled.
There is a five (5) minute grace period for late arrivals. IF YOU ARE more than 5 minutes late, we CAN NOT treat you, as noted due to our limited space capacity and appointments that follow.
You must cancel or reschedule your appointment 24 hours BEFORE your appointment date and time. A full 24 hours notice must be received before your appointment. Please email info@beautenyc.com to have this date and time stamped.
Failure to provide such notice will result in a fee. For appointments less than 1 hour, a $30 fee. For appointments 1 hour or more, $60. For Sofwave, Facials, and Morpheus appointments, a $150 fee or loss of deposit. For injectables, a $50 fee. Fees are charged the day of your missed appointment to your card on file.
For same day rescheduling or cancellations due to illness, documentation may be required for the fee to be waived. Contact info@beautenyc.com as early as possible.
We book 5 to 6 weeks out for laser hair removal. Because of this we are usually fully booked 5 weeks out. Please be aware of this when rescheduling.
CREDIT CARD & PAYMENTS
A valid credit card must be kept on file while your treatment sessions are active to cover cancellation, rescheduling, and membership fees.
We cannot book any appointments without a credit card on file. This applies to all package types including Groupon, Gilt, Pulsed, and similar.
All cards on file must be credit cards, not debit cards.
There is a 4% discount on all cash purchases. This does not apply to gratuity.
Card information is stored by our payment processor under industry security standards. Full card numbers are not stored or accessible by our staff.
APPOINTMENT COMMUNICATIONS
We may contact you by phone, email, or text message about appointment reminders, scheduling changes, treatment follow up, and aftercare instructions. Standard message and data rates may apply.
Email and text are not fully secure methods of communication. By providing your email address and mobile number, you accept the risk that a message could be viewed by someone with access to your device or account. We limit the clinical detail included in these messages.
If you prefer that we contact you by a different method, or at a specific number or address only, tell us in writing at info@beautenyc.com.
Marketing and promotional messages are separate from appointment communications. You may opt out of marketing at any time without affecting your appointment reminders.
TAXES & GRATUITIES
Taxes and gratuities are NOT included in any service purchased. It is common practice to tip 15 to 20% of the original service price after EACH treatment. Gratuities are accepted in the form of cash, Venmo, or Zelle and go directly to the technician that treated you.
CHANGE OF TREATMENT AREA
You may only change the area of treatment after the FIRST session. If the change to the treatment area is higher in price, applicable fees for the difference must be paid. There is no refund when you change to a lower priced package. No exception can be made. You may only change the area after the first treatment.
REFUNDS
ALL SALES ARE FINAL and non-refundable.
We will only exchange the value of the treatment price or package purchased for another treatment. The exchange must be done before your first treatment begins. We will credit the purchased amount towards the amount of the full price of the new treatment area you would like to exchange, for equal or greater value.
PHOTOGRAPHY, TESTIMONIALS, AND SOCIAL MEDIA
Clinical photographs are part of your treatment record and are used to plan treatment and document results. These photos are protected health information and are stored securely.
We will never post your photograph, video, first name, or testimonial on our website, social media, advertising, or promotional material without a separate signed photo and media release. Consent to be photographed for your chart is not consent to publish.
You may withdraw permission at any time in writing. We will stop future use, though we cannot always recall material already printed or reshared by third parties.
Guests and clients may not photograph or record other clients, staff, or treatment areas anywhere in the spa.
MINORS POLICY
For any clients under the age of 18, a parent or guardian must be present for the initial treatment. A letter on file giving consent for treatment is also required after the initial treatment if a 16 or 17 year old is to be seen without a parent or guardian. We do not treat anyone under the age of 16 years old.
No minors are to be left unattended in the waiting area. No minors are allowed in treatment rooms, nor are they allowed to be left with staff unsupervised by a parent or guardian.
A parent or legal guardian generally has the right to access the treatment records of a client under 18. Certain records may be restricted under New York law where the minor lawfully consented to the care.
OTHER POLICIES
Please limit guests to 1, as we have limited seating in the waiting area.
If you are required to use your cell phone while at the spa, please do not use speaker mode. You will be asked to turn speaker mode off while inside the spa.
HIPAA NOTICE OF PRIVACY PRACTICES
This notice describes how medical information about you may be used and disclosed, and how you can get access to this information. Please review it carefully.
Beauté Aesthetics is committed to protecting the privacy of your health information. Certain treatments we provide, including injectables, Morpheus8, Sofwave, and other medical or medically supervised services, create Protected Health Information (“PHI”). PHI includes your medical history, treatment records, consultation notes, consent forms, before and after photographs, and payment records connected to those treatments.
How We Use and Disclose Your Health Information
We may use and disclose your PHI without your written authorization for the following purposes:
Treatment. To provide, coordinate, or manage your care, including sharing information with the physician, nurse practitioner, physician assistant, or registered nurse supervising or performing your treatment.
Payment. To obtain payment for services, including verifying a credit card on file, processing charges, and collecting outstanding balances.
Health Care Operations. To run our practice, including quality review, staff training, credentialing, and business planning.
As Required by Law. When a federal, state, or local law requires disclosure.
Public Health and Safety. To report adverse reactions to products or devices, communicable disease, suspected abuse or neglect, or a serious threat to health or safety.
Business Associates. To vendors who perform services on our behalf, such as our electronic records system, appointment software, billing processor, or IT provider. Every vendor with access to PHI is required to sign a Business Associate Agreement obligating them to protect your information under the same standards we follow.
Uses That Always Require Your Written Authorization
We will not use or disclose your health information for any of the following without a separate signed authorization from you:
- Marketing communications that promote a product or service
- Use of your photographs, video, testimonials, or likeness in advertising, on our website, or on social media
- Sale of your health information, which we do not do
- Psychotherapy notes, if any exist
- Any purpose not described in this notice
You may revoke an authorization in writing at any time. Revocation does not apply to information already used or disclosed while the authorization was in effect.
Your Rights Regarding Your Health Information
Access. You may inspect and receive a copy of your treatment records. Submit requests in writing to info@beautenyc.com. We will respond within 30 days and may charge a reasonable, cost based fee for copies.
Amendment. You may request that we correct information you believe is inaccurate or incomplete. We may deny the request, and if we do we will explain why in writing.
Accounting of Disclosures. You may request a list of certain disclosures we have made of your PHI in the prior six years.
Restrictions. You may request limits on how we use or disclose your PHI. We are not required to agree, except that we must honor a request to withhold information from a health plan when you have paid for that service in full out of pocket.
Confidential Communications. You may ask us to contact you at a specific phone number or address.
Paper Copy. You may request a paper copy of this notice at any time, even if you agreed to receive it electronically.
Breach Notification. You will be notified if a breach occurs that compromises the privacy or security of your health information.
Complaints
If you believe your privacy rights have been violated, contact our Privacy Officer at info@beautenyc.com. You may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, at www.hhs.gov/ocr/privacy/hipaa/complaints. We will not retaliate against you for filing a complaint.
Effective Date and Changes
This notice is effective as of [DATE]. We reserve the right to change this notice and to make the revised notice effective for health information we already hold as well as information we receive in the future. The current notice will be posted at www.beautenyc.com and in our reception area.
Privacy Officer: [NAME], Beauté Aesthetics, [ADDRESS], info@beautenyc.com, [PHONE]
PRIVACY POLICY
This privacy policy (“Privacy Policy”) applies to your use of the www.beautenyc.com website (“Website” or “Site”), which is owned and operated by Beauté Aesthetics, New York City. The terms “we,” “our,” and “us” refer to Beauté Aesthetics.
Your privacy and security are important to us. Please read this Privacy Policy carefully to understand how we will use and protect the personal information you provide to us. We will not share your personal information with anyone except as described in this Privacy Policy. By using the Beauté Aesthetics Site, you acknowledge that you agree with this Privacy Policy. In addition, your continued use of the Site following the posting of any updates or changes to our terms and conditions means that you are in agreement with and acceptance of such changes. If you do not agree with this Privacy Policy, please do not provide us with any Personal Information and please refrain from using our Site.
Relationship to the HIPAA Notice above. Health information you provide to Beauté Aesthetics is treated as Protected Health Information and is governed by our HIPAA Notice of Privacy Practices, not by this Privacy Policy. Where the two documents conflict with respect to health information, the HIPAA Notice controls.
Information We Collect
Beauté Aesthetics collects two types of information that you provide to us: “Personal Information” and “Non-Personal Information.”
Examples of Personal Information that we collect may include, but are not limited to, your full name, address, telephone number, email address, birthdate, and payment information. Generally, we collect Personal Information when you use the Website to make product purchases, fill out surveys, consent forms, or questionnaires, join our mailing list, request information, correspond with us, enter one of our sweepstakes or contests, choose to submit testimonials, stories, photos, or the like to the Website, or otherwise volunteer information about yourself.
It is the intent of this Site to use Personal Information only for the purpose for which it was requested, and any additional uses specifically provided on this Site. We may collect information from a third party, including an affiliated professional healthcare provider or esthetician, about your treatment options provided to you and your results. Information of that kind is Protected Health Information and is handled under the HIPAA Notice above. All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
Non-Personal Information is information that does not, by itself, identify you or a specific individual. Examples of Non-Personal Information we may collect include, without limitation, demographic information, which web pages of ours are most often visited, and which of our products are either receiving the most purchases or website visits. We may collect Non-Personal Information through any of the methods discussed above and automatically through industry standard technologies. Beauté Aesthetics collects other information from users of its Site, such as IP addresses, browser types, location information, and operating system types to assist us in providing and maintaining superior quality service.
How We Use Your Information
We use and process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and your consent.
We use the information we collect or receive:
To facilitate account creation and logon process. If you choose to link your account with us to a third party account, such as your Google or Facebook account, we use the information you allowed us to collect from those third parties to facilitate account creation and logon for the performance of the contract.
To post testimonials. We post testimonials on our Services that may contain personal information. Before posting a testimonial we will obtain your signed authorization to use your name, likeness, and its content. If you wish to update or delete your testimonial, please contact us at info@beautenyc.com and be sure to include your name and contact information.
Request feedback. We may use your information to request feedback and to contact you about your use of our Services.
To manage user accounts. We may use your information to manage your account and keep it in working order.
Fulfill and manage your orders. We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.
Administer prize draws and competitions. We may use your information to administer prize draws and competitions when you elect to participate.
To deliver and facilitate delivery of services. We may use your information to provide you with the requested service.
To respond to inquiries and offer support. We may use your information to respond to your inquiries and solve any potential issues you might have with using our Services.
To send you marketing and promotional communications. We and our third party marketing partners may use the personal information you send to us for marketing purposes if this is in accordance with your marketing preferences. For example, when expressing an interest in obtaining information about us or our Services, subscribing to marketing, or otherwise contacting us, we will collect personal information from you. You can opt out of our marketing emails at any time. Marketing that references a specific treatment you received, or that promotes a third party product in exchange for payment, requires your separate written authorization.
Deliver targeted advertising to you. We may use your information to develop and display personalized content and advertising, and work with third parties who do so, tailored to your interests or location and to measure its effectiveness. We do not use Protected Health Information, treatment history, or clinical photographs for advertising, audience targeting, or lookalike audience building. Advertising audiences are built only from non-health website and contact data.
For other business purposes. We may use your information for other business purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and to evaluate and improve our Services, products, marketing, and your experience. We may use and store this information in aggregated and anonymized form so that it is not associated with individual end users and does not include personal information. We will not use identifiable personal information without your consent.
Enforcement of Law and Terms of Use
Sometimes law enforcement or judicial authorities may require us to provide Personal Information to the appropriate governmental authorities. We will disclose Personal Information upon receipt of a court order or subpoena or to cooperate with a law enforcement investigation. We may use or release account information and Personal Information when we believe that such a release is necessary to enforce or apply our Terms and Conditions or to protect the rights, property, and safety of our users, others, and ourselves.
Disclosure of health information to law enforcement is limited to what HIPAA permits, which generally requires a court order, subpoena with proper notice, warrant, or another specific legal exception. We will not voluntarily disclose your health information to law enforcement outside those circumstances.
Change in Control
We may transfer your Personal Information to a successor in interest to us if we are acquired by or merged with another organization. In such event, we will use reasonable efforts to notify you, either by posting notice on the Website or by email to you at the last known email address, before information about you is transferred and becomes subject to a different privacy policy. In the event we fail to notify you, your Personal Information will still be transferred, but subject to this Privacy Policy.
Protected Health Information transferred in a merger, sale, or acquisition remains subject to HIPAA in the hands of the successor entity.
Our Security Measures
We aim to protect your personal information through a system of organizational and technical security measures. To serve you, credit card transactions and order fulfillment are handled by established third party banking institutions, process agents, and distribution institutions. They receive the information they need to verify and authorize your credit card transactions and to ship your order.
Access to client records is limited to staff who need the information to perform their job. Staff receive privacy training at hire and annually. All vendors with access to health information operate under a signed Business Associate Agreement.
Contact
Questions about this Privacy Policy or the HIPAA Notice above may be directed to info@beautenyc.com.
Last updated: [09-16-2026]
